Last Updated: September 2026
At hurenza.com, we understand that your personal information is important and should be handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy applies to visitors and customers using hurenza.com within Pakistan.
By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use hurenza.com, we may collect different types of information from you.
Personal Information
This may include:
- Your full name
- Phone or mobile number
- Email address
- Delivery or billing address
We collect this information when it is necessary for processing orders, communicating with you, or providing our services.
Account and Order Information
If you create an account or place an order on hurenza.com, we may collect information related to:
- Your account details
- Orders placed by you
- Products purchased
- Delivery information
- Order history
Payment Information
Where advance payment verification is required, we may collect relevant information such as:
- Transaction ID or reference number
- Payment confirmation details
- Payment screenshot or proof of payment
We only use this information for payment verification and order-related purposes.
Communication Information
When you contact us through WhatsApp, phone, email, or any other available communication method, we may collect information contained in your messages or communications so that we can respond to your request and provide customer support.
Website and Technical Information
When you visit or use hurenza.com, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited on our website
- Date and time of website access
- General website usage information
This information helps us understand how our website is being used and allows us to improve its performance and functionality.
Reviews and Feedback
We may collect reviews, ratings, comments, or feedback that you voluntarily provide regarding our products or services.
2. How We Collect Information
We may collect your information when:
- You visit or browse hurenza.com
- You create an account on our website
- You place an order
- You provide delivery or contact information
- You make or verify a payment
- You contact our customer support
- You submit a review, comment, or feedback
- You communicate with us through WhatsApp, phone, or email
- Certain technical information is automatically collected while you use our website
You may choose not to provide certain information. However, in some cases, this may prevent us from processing your order or providing specific website features or services.
3. How We Use Your Information
The information collected from you may be used for the following purposes:
- To process and confirm your orders
- To arrange delivery anywhere within Pakistan through relevant courier or delivery services
- To communicate order confirmations and updates
- To verify payments when required
- To provide customer support and respond to your questions or complaints
- To maintain and manage customer accounts
- To improve our website, products, and services
- To understand general website usage and improve user experience
- To prevent fraudulent, suspicious, or unauthorized activities
- To maintain necessary business and order records
- To comply with applicable legal requirements where necessary
We only use your information for legitimate purposes related to operating and improving our services.
4. Sharing of Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
However, certain information may need to be shared with trusted service providers when necessary to provide our services.
This may include:
Courier and Delivery Partners
Your name, phone number, and delivery address may be shared with courier or delivery companies to ensure that your order can be delivered successfully.
Payment Providers
Relevant payment or transaction information may be shared or verified with payment service providers, banks, Easypaisa, JazzCash, or other relevant payment services when required for payment processing or verification.
Legal or Regulatory Requirements
We may disclose information when required by applicable law, government authorities, or legal processes.
We only share information when reasonably necessary for the relevant purpose.
5. Cookies and Similar Technologies
hurenza.com may use cookies and similar technologies to improve your experience on our website.
Cookies may help us:
- Remember items added to your shopping cart
- Maintain website sessions
- Improve website functionality
- Understand how visitors interact with our website
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of hurenza.com.
6. Keeping Your Information Secure
We take reasonable administrative and technical measures to help protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Access to personal information is limited where reasonably necessary for operating our business and providing our services.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. While we take reasonable steps to protect your information, absolute security cannot be guaranteed.
7. Updating or Correcting Your Information
It is important that the information you provide to us is accurate and up to date.
If your contact details, delivery address, or other personal information changes, you may contact us and request an update or correction where applicable.
Providing accurate information helps us process your orders and communicate with you effectively.
8. Your Privacy Choices
Subject to applicable requirements and legitimate business or legal obligations, you may contact us to:
- Request correction of inaccurate personal information
- Request an update to your personal details
- Request deletion of certain personal information where applicable
- Stop receiving promotional communications
Please note that we may need to retain certain information for purposes such as order records, payment verification, fraud prevention, legal obligations, or legitimate business requirements.
9. How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
Some information may be retained for a longer period where necessary for:
- Order and transaction records
- Payment verification
- Fraud prevention
- Legal or regulatory requirements
- Legitimate business record-keeping
When information is no longer required, we may securely delete it or take reasonable steps to prevent it from being associated with you.
10. Children’s Privacy
hurenza.com is intended for general customers and is not specifically designed for children.
We do not knowingly collect personal information from minors without appropriate authorization.
If a minor uses our website or places an order, the involvement and supervision of a parent or legal guardian may be required.
11. Third-Party Websites
Our website may occasionally contain links to third-party websites or services.
Please note that we are not responsible for the privacy practices, content, or security of third-party websites. These websites may have their own privacy policies and terms.
We encourage you to review the privacy policy of any third-party website before providing them with your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
Any updated version will be posted on this page along with a revised Last Updated date.
We encourage users to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, feedback, or requests regarding this Privacy Policy or your personal information, please contact us:
📍 Address: Near MCB Bank, Wadala Sandhwan, Gujranwala Pasrur Road, Pakistan
📞 Phone / WhatsApp: +923157777112
📧 Customer Support: sports@hurenza.com
🌐 Website: hurenza.com